Responsible Gambling
General Information
Please read this carefully for your awareness and benefit.
Casino Pin-Stars Online (the “Website”) operates under License No. OGL/2024/580/0570, issued by the Curacao Gaming Control Board. We comply with all regulatory requirements and are legally authorized to offer games of chance and wagering.
Responsible Gambling & Self-Exclusion
While our services are designed for entertainment, we recognize that gambling can lead to financial and psychological issues for some individuals. We are committed to maintaining a responsible gaming environment and adhering to industry standards.
Principles of Responsible Gambling
- Gamble for fun, not as a way to make money.
- Understand the rules and odds before playing.
- Set a budget and stick to it.
- Never chase losses—treat gambling as entertainment, not a way to recover money.
- Balance gambling with other activities.
- Take breaks and set time limits.
Signs of Problem Gambling
- Spending more time and money on gambling than intended.
- Gambling affecting social life or work.
- Difficulty stopping or controlling gambling.
- Lying about gambling habits.
- Borrowing money to gamble or pay off gambling debts.
If you recognize these signs, we encourage you to seek help or contact us for support.
Minor Protection
Gambling is strictly prohibited for individuals under 18. We take this seriously and encourage parental supervision and security measures, such as:
- Logging out after each session.
- Keeping login and payment details private.
- Supervising children’s online activities.
- Using parental control software such as:
If you suspect underage gambling, please contact us immediately.
External Resources for Gambling Support
- Gambling Therapy – Free global advice and support for gambling addiction.
- Gamblers Anonymous – A support network for problem gamblers, offering forums, chat rooms, and meetings.
- GamCare – A leading provider of advice and treatment for gambling addiction.
To restrict gambling site access, tools like Betfilter and Gamblock can help.
Gambling Limits & Self-Exclusion
We offer various player protection tools to help manage gambling habits:
Setting Limits
You can set personal limits on:
- Maximum deposits, bets, and losses.
- Session durations.
Stricter limits take effect immediately, while less restrictive changes require a 7-day cooling-off period.
Cool-Off Period
You can temporarily block access to your account for a selected duration. During this time, your balance and wagers remain, but you cannot log in until the period ends.
Account Closure & Self-Exclusion
- Account Closure – You may close your account at any time by contacting support. Accounts can be reopened unless self-exclusion is requested.
- Self-Exclusion – A voluntary lockout from gambling services for 6 months to 5 years. This decision cannot be reversed before the set period ends. Attempting to create a new account during self-exclusion may lead to a permanent ban.
If you need assistance with responsible gambling, contact our Support Team for guidance.